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Tags typically take 3 to 7 days to arrive. If it hasn't been 7 days we suggest waiting before opening an incident.
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You can also reach us directly at info@tinetag.com, or if you have a technical issue contact us at support@tinetag.com and one of our engineers will help you up and running.  We look forward to hearing from you!  We work hard to respond within 24 hours on all inquiries.